SENIOR CUSTOMER SERVICE REP.

  • ALL FUNCTIONS AND RESPONSIBILITIES OF CUSTOMER SERVICE REP. AND FOLLOWING:
  • ARRANGE COMMON CARRIER SHIPMENTS
  • NEGOTIATE FREIGHT RATES, TERMS AND CONDITIONS.
  • CHECK CREDIT TERMS OF CUSTOMER (E.G. PREPAID, CREDIT CARD, COLLECT, FREIGHT COLLECT OR C.O.D., ONLY FREIGHT COLLECT, OR THIRD PARTY BILLING.
  • PREPARE B/L AND/OR PACKING LIST
  • TRACKING OR PRO NUMBER
  • RESPOND TO SPECIAL REQUEST, PROBLEMS AND CUSTOMER COMPLAINTS
  • LAISON WITH WAREHO– USE, DRIVERS AND PURCHASING
  • OVERSEE CUSTOMER SERVICE MEETINGS
  • TRAIN NEW CSR AND CROSS TRAIN OTHERS
  • SET POSTING SCHEDULE
  • REVIEW ISSUANCE OF CREDIT MEMOS
  • PRICE INCREASES
  • CUSTOMER INVENTORY SHEETS AND OTHER CUSTOMER NOTICES
  • MAINTAINING CUSTOMER SERVICE VENDOR CATALOGS.
  • COORDINATING MAILINGS OF CATALOGS AND/OR SAMPLES AND WELCOME/THANK YOU NEW A/CS
  • UPDATE DRIVER ROUTE SHEET, ENFORCE SCHEDULED DELIVERY DAYS, $200 MINIMUM, BACKORDERS, SPECIAL ORDERS.
  • OFFICE SUPPLIES